Responsible Gaming

1

Gamble for entertainment

Gambling involves risk and outcomes are determined by chance. No strategy can guarantee a win, and previous results do not influence future results. You should only gamble with money you can afford to lose after essential expenses, savings and other financial commitments have been considered.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment. Do not increase your spending because you are trying to recover losses, and do not regard gambling as an income source, investment or solution to debt.

• Set a budget before playing and stay within it.
• Set a time limit and take regular breaks.
• Never chase losses or borrow money to gamble.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Keep gambling separate from essential household spending.
• Remember that losing is a normal possible outcome of gambling.
• Do not gamble with money intended for rent, bills, food, education or other necessities.
• Review your activity regularly so you remain aware of your spending and playing time.

It can be useful to keep a personal record of deposits, wagers, wins and losses. Reviewing your activity may help you understand how much time and money you are spending. If gambling is taking more of your attention or budget than planned, stop playing and consider seeking support.

Avoid making gambling decisions when you are angry, distressed or trying to escape difficult feelings. Taking a pause can help you make a clearer decision. A win does not mean you should continue playing, and a loss does not mean you should increase your stake or play for longer.

2

Tools to help you stay in control

Casinonic may provide account features designed to help you manage your gambling. Depending on the features available to you, these may include deposit limits, wagering or spending limits, session reminders, reality checks, time-outs and account closure or self-exclusion options. Availability and conditions may vary.

Deposit and spending limits

A limit can restrict the amount you deposit or spend during a selected period. Choose an amount that is affordable and consistent with your personal budget. A limit is most effective when it is set before you start playing. You should not treat a limit as permission to spend up to the maximum if your circumstances change.

Time-outs and breaks

A time-out can temporarily prevent or discourage access to your account. Use a break whenever you feel distracted, frustrated or tempted to play beyond your plan. Time away from gambling can help you review your habits and decide whether continuing is right for you.

Self-exclusion and account closure

If you want to stop gambling, you may be able to request self-exclusion or close your account. Self-exclusion is intended for people who want stronger restrictions on their access. Before requesting it, withdraw any available funds where possible and read the applicable account terms.

Do not create another account or use another person’s account during a self-exclusion period. Do not ask another person to place bets or access gambling services on your behalf. If you need help using a safer gambling feature, contact Casinonic through the support channel made available on the website.

Support staff may explain the available options and the steps required, but they cannot guarantee gambling results or recover losses. Safer gambling tools are intended to support your decisions and do not remove the risks associated with gambling.

3

Recognising when gambling may be a problem

Problem gambling can affect anyone. It may begin gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. Consider your behaviour carefully if you are experiencing one or more warning signs.

• Gambling for longer or spending more than you intended.
• Trying to win back money after a loss.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding or minimising your gambling activity.
• Borrowing money, selling possessions or missing bills to continue gambling.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Arguing with family, friends or colleagues about gambling.
• Neglecting work, study, health or personal responsibilities.
• Feeling guilty or distressed after gambling but continuing anyway.
• Returning to gambling soon after deciding to stop.
• Needing to gamble with larger amounts to experience the same excitement.
• Using gambling to deal with financial pressure or expecting a win to solve money problems.

If any of these signs sound familiar, stop gambling and speak with someone you trust. A qualified counsellor or gambling support service can help you understand what is happening and discuss practical next steps. You do not need to wait for a crisis before asking for assistance.

Support is also available for family members, friends and other people affected by someone else’s gambling. You can seek confidential advice about setting boundaries, protecting shared finances and encouraging a loved one to obtain professional help. Talking openly with a trusted person may make it easier to take action.

If gambling is connected with immediate danger, severe distress, financial abuse or thoughts of self-harm, seek urgent assistance from an appropriate emergency or crisis service in your area.

4

Protecting young people and vulnerable people

Gambling services are intended for adults who meet the applicable legal age and identity requirements. Underage people must not create an account, use an account or access gambling services. Do not share your login details, payment methods or account with another person.

Parents and carers should take reasonable steps to prevent children from accessing gambling websites or applications. Use device controls, security settings and password protection where appropriate, and keep payment information private. If you believe an account has been used by an underage person or another unauthorised user, stop using the account and contact support through the website.

People experiencing financial hardship, mental health concerns or other vulnerabilities may be at greater risk of gambling harm. Gambling should not be used to manage difficult emotions or financial pressure. Consider discussing your concerns with a health professional, financial counsellor or specialist gambling support service.

Our shared responsibility

Responsible gambling works best when players make informed decisions and take action early. Casinonic provides information and may offer tools intended to support safer play, but no tool can remove the risk of gambling harm. You remain responsible for deciding whether to gamble and for following the limits you set.

We may take reasonable steps to protect customers and comply with applicable requirements, including account checks, restrictions or other measures where appropriate. These measures do not replace personal budgeting or professional advice. Read the relevant website terms and product information before using the service.

If gambling is no longer enjoyable, is affecting your relationships or finances, or feels difficult to control, stopping is a positive and responsible choice. Ask for help early, use the available account controls and take the time you need before considering whether to gamble again.